Quick answer
A close comparison—fit matters more than a small score difference
Westend leads the current audit score by 3 points, which is not enough on its own to settle the decision. Use the service fit, pricing approach, and documented caveats below to decide which option better matches your shipment.
How to use this comparison
Choose based on your shipment—not a headline score alone
The score is a useful starting point, but price certainty, vehicle type, pickup urgency, and the quality of the assigned carrier matter too. We compare audited signals instead of selling rank positions, then link to the underlying broker reports so you can verify the evidence before you request quotes.
Best fit by situation
When each broker may make more sense
A Plus Freight
67/100 · Good Option
- •Standard Open shipping is a stated fit
- •the audit rates its fit as strong for open transport and enclosed transport
- •the audit records a low price-change risk signal
Westend
70/100 · Good Option
- •the audit rates its fit as strong for open transport
- •the audit records a low price-change risk signal
- •15 years in business adds operating history
Broker-by-broker analysis
What the audited evidence says
A Plus Freight
67/100 · Good Option · Audited August 17, 2026
This audit gives A Plus Freight a score of 67/100 — Good Option. We recommend using this broker based on the FMCSA, review, and customer-experience data reviewed. Auditor notes: Complete multi-category audit performed based on verified FMCSA records and rating metrics..
Authority and company record
DIANE AND RYAN SHEPHERD holds active FMCSA operating authority, under MC MC-718139 / USDOT 2247054. Its legal name, MC number, and public-facing identity line up consistently. Contact channels (website, phone, email) had at least one channel that failed to respond at time of audit. The company has operated for 15 years, and its public profile is incomplete.
Reviews and customer experience
Across review platforms, DIANE AND RYAN SHEPHERD shows 4.4★ on Google (1,090 reviews), 4.2★ on Transport Reviews (3 reviews), 4.1★ on Trustpilot, 4★ on ConsumerAffairs. Review activity is okay, and sentiment is strong across platforms. BBB status is listed as B+, with a low complaint signal. Overall complaint severity in this audit is rated low. Customer accounts describe communication as strong and price honesty as strong. Pickup experiences run strong, and delivery experiences run strong. Problem handling is described as strong, and reports on whether customers would use DIANE AND RYAN SHEPHERD again are strong.
Pricing and service fit
DIANE AND RYAN SHEPHERD positions itself as a budget option. Consistency between quoted and final price is high, with low risk of price-change complaints. Customers generally describe the value as high. Binding transparent rate policy. Coverage on common shipping lanes is rated strong, with high confidence in route relevance. Best suited for open transport, enclosed transport, luxury or high-value vehicles, inoperable vehicles.
Transparency and brand signals
Website and brand presentation come across as strong, with strong handling of public reviews and strong service transparency. Overall trust feel from this audit is strong.
Positive signals
- Active FMCSA Authority
- Strong Customer Reviews
What to verify
No material caution flags are listed in this audit.
Source checks
Westend
70/100 · Good Option · Audited August 17, 2026
This audit gives Westend a score of 70/100 — Good Option. We recommend using this broker based on the FMCSA, review, and customer-experience data reviewed. Auditor notes: Complete multi-category audit performed based on verified FMCSA records and rating metrics..
Authority and company record
WESTEND INC holds active FMCSA operating authority, under MC MC-267059 / USDOT 2216291. Its legal name, MC number, and public-facing identity line up consistently. Contact channels (website, phone, email) had at least one channel that failed to respond at time of audit. The company has operated for 15 years, and its public profile is incomplete.
Reviews and customer experience
Across review platforms, WESTEND INC shows 4.7★ on Google (420 reviews), 4.7★ on Transport Reviews, 4.6★ on Trustpilot, 4.5★ on ConsumerAffairs. Review activity is okay, and sentiment is strong across platforms. BBB status is listed as A, with a low complaint signal. Overall complaint severity in this audit is rated low. Customer accounts describe communication as strong and price honesty as strong. Pickup experiences run strong, and delivery experiences run strong. Problem handling is described as strong, and reports on whether customers would use WESTEND INC again are strong.
Pricing and service fit
WESTEND INC positions itself as a mid-range option. Consistency between quoted and final price is high, with low risk of price-change complaints. Customers generally describe the value as high. Binding transparent rate policy. Coverage on common shipping lanes is rated strong, with high confidence in route relevance. Best suited for open transport.
Transparency and brand signals
Website and brand presentation come across as strong, with strong handling of public reviews and strong service transparency. Overall trust feel from this audit is strong.
Positive signals
- Active FMCSA Authority
- Strong Customer Reviews
What to verify
No material caution flags are listed in this audit.
Source checks
Before you book
Get the terms in writing
Ask each broker for the total price, deposit and cancellation terms, pickup window, carrier information when assigned, cargo coverage, and how price changes are handled. A strong audit profile does not replace reading the agreement for your specific shipment.