The short answer
Cross Auto Transport has an independent audit profile
Cross Auto Transport currently scores 70/100 in Verify Car Carrier’s audit data and is classified as Good Option. Review the verified evidence, price terms, carrier assignment, pickup window, and cancellation policy before booking.
Start with the right kind of score
An audit score summarizes evidence. Customer ratings describe reviews. They use different scales and are not interchangeable.
Cross Auto Transport
Independent audit evidence
Audit score · out of 100
70 / 100
Good Option
Evidence dated August 17, 2026
View audit & evidence →How to read this: audit scores use a 100-point scale, not a customer-star scale or a shipment guarantee. Public customer ratings below are out of 5; BBB ratings use the source’s own scale. “Not established” means the available record does not establish that fact. Read the methodology.
The facts, side by side
Compare the available evidence
Audit scores, public ratings and company records are different signals—not a single ranking. Missing data does not establish a finding. Confirm current authority and written terms before booking.
| Evidence signal | Cross Auto Transport CROSS AUTO TRANSPORT LLC |
|---|---|
| Independent audit score · /100 | 70 / 100 |
| Audit classification | Good Option |
| FMCSA authority | Active authority The October 14, 2026 SAFER snapshot identifies CROSS AUTO TRANSPORT LLC, USDOT 4509144 / MC-1784904, as SHIPPER/BROKER with ACTIVE USDOT status and authorization as Broker of Property (Except Household Goods). No out-of-service date is shown. SAFER also displays “Carrier VMT Outdated”; the MCS-150 form date is April 22, 2026, with mileage recorded as 0 (0). The mileage warning is not itself a revocation of broker authority. The supplied snapshot does not independently verify current bond status, pending insurance cancellation or an assigned carrier’s cargo coverage. |
| Years in Business | October 31, 2025 — business started (BBB) 0 completed years as of October 16, 2026. View business-history source ↗ |
| Home State | IL |
| Google customer rating · /5 | 4 / 5 · 4 reviews The supplied Google Search knowledge panel shows 4.0/5 from four reviews. This is a saved capture, not a live rating check. View Google source ↗ |
| BBB Rating | A- The supplied BBB complaints page explicitly says this business has 0 complaints. It does not separately display 12-month and three-year counts; zero complaints shown is not a guarantee of complaint-free service. View BBB source ↗ |
| Transport Reviews customer rating · /5 | No reviews · 0 reviews No customer-rating sample; a zero-star placeholder is not a customer assessment. View Transport Reviews source ↗ |
| Yelp · /5 or platform status | 4 / 5 · 1 reviewView Yelp source ↗ |
| Trustpilot · /5 or platform status | 4 / 5 · 8 reviews The saved profile lists eight reviews in the last 12 months, with 87% five-star and 13% two-star reviews. This is a very small sample, not a measured shipment success rate. View Trustpilot source ↗ |
| ConsumerAffairs · /5 or platform status | Not established |
| BBB customer reviews · /5 or platform status | 5 / 5 · 1 review The supplied BBB complaints page explicitly says this business has 0 complaints. It does not separately display 12-month and three-year counts; zero complaints shown is not a guarantee of complaint-free service. View BBB customer reviews source ↗ |
| BBB accreditation | Accredited |
| BBB complaints · last 12 months | Not established |
| BBB complaints · last 3 years | Not established |
| Evidence snapshot date | October 16, 2026 — recorded evidence, not a live check |
| Pricing Style | No standardized label. Read pricing evidence |
| Price-change Risk | Not established |
| Best Fit | Not established |
| Service Fit | Service-specific fit not established |
| MC Number | MC-1784904 |
| USDOT Number | 4509144 |
| Profile links | Request a quote fromCross Auto Transport →Read full audit → |
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How to use this audit
Read the evidence behind this broker
The score is a useful starting point, but price certainty, vehicle type, pickup urgency, and the quality of the assigned carrier matter too. Use the evidence below to verify the broker’s current profile before you request a quote.
Best fit by situation
When this broker may make sense
Cross Auto Transport
Audit score: 70/100 · Good Option
Review the evidence and full audit before deciding whether this broker matches your shipment.
Read the full audit →Broker-by-broker analysis
What the audited evidence says
Cross Auto Transport
Audit score: 70/100 · Good Option · Audited August 17, 2026
The October 14, 2026 SAFER snapshot identifies CROSS AUTO TRANSPORT LLC, USDOT 4509144 / MC-1784904, as SHIPPER/BROKER with ACTIVE USDOT status and authorization as Broker of Property (Except Household Goods). No out-of-service date is shown. SAFER also displays “Carrier VMT Outdated”; the MCS-150 form date is April 22, 2026, with mileage recorded as 0 (0). The mileage warning is not itself a revocation of broker authority. The supplied snapshot does not independently verify current bond status, pending insurance cancellation or an assigned carrier’s cargo coverage. The saved Google panel shows 4.0/5 from four reviews, Trustpilot 4.0/5 from eight, BBB customer reviews 5.0/5 from one, and Yelp 4.0/5 from one recommended review. BBB’s A- grade and accreditation are separate from customer stars; BBB cites length of time operating as a rating factor. Positive accounts describe responsive staff, clear paperwork, successful vehicle delivery and helpful carrier coordination. A Trustpilot reviewer describes two vehicles arriving on the promised day; other reviewers describe California-to-Texas deliveries taking four or five days. Those are individual accounts, not independently verified transit-time commitments. BBB’s June 16, 2026 reviewer expresses satisfaction with the service, and the company acknowledges that review on September 24. The public review base is very small and the business history is short. In a July 17, 2026 Trustpilot review concerning a July 10 experience, a customer says the shipment “wasn’t door to door.” Another May 7 account praises broker support but says driver communication was not always good. Yelp displays eight additional reviews that are not currently recommended; they must not be added to its one-review displayed rating sample or treated as proven fake reviews. Transport Reviews displays zero reviews: its zero-star heading means no customer-rating sample, not a zero-star service assessment. Its missing MC number also limits identity confidence. No route-specific performance, luxury specialization or reliably low price-change risk is established by these documents. Source evidence reviewed October 16, 2026; the existing 70/100 score is historical and was not recalculated from this upload.
Read detailed findings · Authority, reviews, pricing & service
Authority and company record
USDOT 4509144 · MC-1784904. The October 14, 2026 SAFER snapshot identifies CROSS AUTO TRANSPORT LLC, USDOT 4509144 / MC-1784904, as SHIPPER/BROKER with ACTIVE USDOT status and authorization as Broker of Property (Except Household Goods). No out-of-service date is shown. SAFER also displays “Carrier VMT Outdated”; the MCS-150 form date is April 22, 2026, with mileage recorded as 0 (0). The mileage warning is not itself a revocation of broker authority. The supplied snapshot does not independently verify current bond status, pending insurance cancellation or an assigned carrier’s cargo coverage. SAFER lists 3245 N Ashland Avenue, Apartment 5C, Chicago, Illinois 60657, with matching physical and mailing addresses and telephone (866) 923-8666. Trustpilot identifies the same street address and crossautotransport.com. BBB lists business start and incorporation on October 31, 2025, file opening March 4, 2026, and accreditation since May 8, 2026. The business is therefore less than one year old at this source review, not an established multi-year operator. The supplied Transport Reviews listing has no MC number entered, so its name-only identity match is less strong than the federal record. A broker’s zero-inspection record is not evidence of a carrier’s safety performance.
Reviews and customer experience
Google 4/5 from 4 reviews (The supplied Google Search knowledge panel shows 4.0/5 from four reviews. This is a saved capture, not a live rating check.). Trustpilot 4/5 from 8 reviews (The saved profile lists eight reviews in the last 12 months, with 87% five-star and 13% two-star reviews. This is a very small sample, not a measured shipment success rate.). Yelp 4/5 from 1 reviews. Transport Reviews has no reviews; no customer rating is established. BBB business grade A-; customer reviews 5/5 from 1 reviews; accredited. The public review base is very small and the business history is short. In a July 17, 2026 Trustpilot review concerning a July 10 experience, a customer says the shipment “wasn’t door to door.” Another May 7 account praises broker support but says driver communication was not always good. Yelp displays eight additional reviews that are not currently recommended; they must not be added to its one-review displayed rating sample or treated as proven fake reviews. Transport Reviews displays zero reviews: its zero-star heading means no customer-rating sample, not a zero-star service assessment. Its missing MC number also limits identity confidence. No route-specific performance, luxury specialization or reliably low price-change risk is established by these documents. In its August 3, 2026 Trustpilot reply to the door-to-door complaint, Cross Auto Transport says the carrier could not deliver directly to the residence because of circumstances at the delivery location. It states that it discussed the concern with the customer and sent a $100 goodwill reimbursement. This is the company’s account; the supplied material does not independently verify payment or customer acceptance of the resolution. In its May 8 reply about driver communication, it thanks the customer for acknowledging the broker team’s updates. The saved Trustpilot profile says it replied to 100% of negative reviews, typically within one month, but that small-sample response metric is not proof that all disputes were resolved. Its March 11 Yelp response thanks the reviewer and reiterates its service goals rather than establishing a contractual guarantee. The saved Google panel shows 4.0/5 from four reviews, Trustpilot 4.0/5 from eight, BBB customer reviews 5.0/5 from one, and Yelp 4.0/5 from one recommended review. BBB’s A- grade and accreditation are separate from customer stars; BBB cites length of time operating as a rating factor. Positive accounts describe responsive staff, clear paperwork, successful vehicle delivery and helpful carrier coordination. A Trustpilot reviewer describes two vehicles arriving on the promised day; other reviewers describe California-to-Texas deliveries taking four or five days. Those are individual accounts, not independently verified transit-time commitments. BBB’s June 16, 2026 reviewer expresses satisfaction with the service, and the company acknowledges that review on September 24. The public review base is very small and the business history is short. In a July 17, 2026 Trustpilot review concerning a July 10 experience, a customer says the shipment “wasn’t door to door.” Another May 7 account praises broker support but says driver communication was not always good. Yelp displays eight additional reviews that are not currently recommended; they must not be added to its one-review displayed rating sample or treated as proven fake reviews. Transport Reviews displays zero reviews: its zero-star heading means no customer-rating sample, not a zero-star service assessment. Its missing MC number also limits identity confidence. No route-specific performance, luxury specialization or reliably low price-change risk is established by these documents. In its August 3, 2026 Trustpilot reply to the door-to-door complaint, Cross Auto Transport says the carrier could not deliver directly to the residence because of circumstances at the delivery location. It states that it discussed the concern with the customer and sent a $100 goodwill reimbursement. This is the company’s account; the supplied material does not independently verify payment or customer acceptance of the resolution. In its May 8 reply about driver communication, it thanks the customer for acknowledging the broker team’s updates. The saved Trustpilot profile says it replied to 100% of negative reviews, typically within one month, but that small-sample response metric is not proof that all disputes were resolved. Its March 11 Yelp response thanks the reviewer and reiterates its service goals rather than establishing a contractual guarantee. These are published accounts, not independently verified shipments. Similar stories across platforms may describe the same transaction.
Pricing and service fit
The documents do not include a full current agreement or establish a general premium-price classification, fixed-price guarantee or refund policy. Ask for the broker fee and carrier balance separately, the circumstances under which either can change, and cancellation terms before and after dispatch. Define “door to door” in writing: confirm truck access, any alternate meeting point and what happens if residential delivery is unavailable. Obtain pickup and delivery windows and distinguish estimates from written guarantees. Verify the assigned carrier’s legal identity, authority and insurance, keep inspection photos and signed bills of lading, and agree on a direct contact for delays or damage claims. One reimbursement response is not a promise of the same compensation for future customers. The supplied pages do not establish measured performance on every route or transport type. Confirm the actual carrier, pickup window, vehicle condition requirements and any terminal or ocean segment. Individual review prices are historical examples, not current lane quotes.
Transparency and brand signals
SAFER lists 3245 N Ashland Avenue, Apartment 5C, Chicago, Illinois 60657, with matching physical and mailing addresses and telephone (866) 923-8666. Trustpilot identifies the same street address and crossautotransport.com. BBB lists business start and incorporation on October 31, 2025, file opening March 4, 2026, and accreditation since May 8, 2026. The business is therefore less than one year old at this source review, not an established multi-year operator. The supplied Transport Reviews listing has no MC number entered, so its name-only identity match is less strong than the federal record. This update uses 8 user-supplied saved pages reviewed October 16, 2026, not live platform checks. Filtered negative pages overlap the main profiles and must not be added to their totals. Company replies are attributed claims; answered complaints are not necessarily resolved. The supplied Google Search knowledge panel shows 4.0/5 from four reviews. This is a saved capture, not a live rating check. Source evidence reviewed October 16, 2026; the existing 70/100 score is historical and was not recalculated from this upload.
Positive signals
- The saved Google panel shows 4.0/5 from four reviews, Trustpilot 4.0/5 from eight, BBB customer reviews 5.0/5 from one, and Yelp 4.0/5 from one recommended review. BBB’s A- grade and accreditation are separate from customer stars; BBB cites length of time operating as a rating factor. Positive accounts describe responsive staff, clear paperwork, successful vehicle delivery and helpful carrier coordination. A Trustpilot reviewer describes two vehicles arriving on the promised day; other reviewers describe California-to-Texas deliveries taking four or five days. Those are individual accounts, not independently verified transit-time commitments. BBB’s June 16, 2026 reviewer expresses satisfaction with the service, and the company acknowledges that review on September 24.
What to verify
- The public review base is very small and the business history is short. In a July 17, 2026 Trustpilot review concerning a July 10 experience, a customer says the shipment “wasn’t door to door.” Another May 7 account praises broker support but says driver communication was not always good. Yelp displays eight additional reviews that are not currently recommended; they must not be added to its one-review displayed rating sample or treated as proven fake reviews. Transport Reviews displays zero reviews: its zero-star heading means no customer-rating sample, not a zero-star service assessment. Its missing MC number also limits identity confidence. No route-specific performance, luxury specialization or reliably low price-change risk is established by these documents.
Before you book
Get the terms in writing
Ask each broker for the total price, deposit and cancellation terms, pickup window, carrier information when assigned, cargo coverage, and how price changes are handled. A strong audit profile does not replace reading the agreement for your specific shipment.
Frequently asked questions
What does Verify Car Carrier’s audit of Cross Auto Transport cover?
Independent audits cover authority, reputation, customer experience, pricing risk, service fit, company history, and source evidence.
Does Cross Auto Transport’s audit score guarantee a better shipment?
No. The score summarizes current audit evidence; it cannot guarantee a specific carrier, final price, pickup timing, or shipment outcome. Always confirm the written quote, carrier details, insurance, and cancellation terms before booking.