Diesel Auto Express vs SGT Auto Transport

This audit gives Diesel Auto Express a score of 73/100 — Good Option. We recommend this broker based on the reviewed authority, identity, reputation, customer-experience, pricing, route, and brand evidence. The total combines 19/20 legitimacy, 15/25 reputation, 10/20 customer experience, 13/15 pricing, 9/10 route and service, and 7/10 brand evidence. All links + FMCSA active clean

The October 14, 2026 SAFER snapshot matches USDOT 2521690 / MC-873392, lists legal name SGT AUTO TRANSPORT, entity type BROKER, ACTIVE USDOT registration and authorization as Broker of Property (Except Household Goods), with no out-of-service date. Its physical and mailing address is 80 Orville Drive, Suite 100, Bohemia, New York 11716, with (864) 546-5038. The MCS-150 form-date field is blank; no formation date is inferred from it. This is broker authority, not proof that SGT operates the hauling truck, that a particular carrier is insured, or that live bond status has been checked. Zero power units, inspections and crashes in this broker snapshot are not a fleet safety rating. Google’s saved knowledge panel shows a high-volume 4.6/5 from 16,109 reviews, Trustpilot 4.3/5 from 1,639 and BBB customer reviews 4.45/5 from 1,226. Chanda B’s October 7, 2026 BBB account describes smooth coordination, pickup and delivery at the scheduled times and good pricing; SGT acknowledges the feedback October 8. Scott S, October 6, praises reasonable upfront pricing and communication. On Trustpilot, Nicole Nelson’s October 14 experience describes a stress-free first Florida-to-California shipment with professional drivers; SGT thanks her in its saved reply. Javonte’s October 8 experience describes efficient New York-to-Texas service and clear updates. ConsumerAffairs’ featured Olga review, March 22, 2025, says the quoted price was accurate and the transport took one day; Wayne’s March 11 featured review describes seamless pickup, delivery and driver communication. These are selected customer accounts, not guarantees. ConsumerAffairs reviewer Alyssa’s August 21, 2026 update says her cancellation fee was waived and improves her assessment despite canceling; this favorable follow-up must accompany the original fee complaint. Lower platform snapshots warrant attention alongside the stronger Google/BBB customer averages: Yelp 2.9/5 from 699 reviews, ConsumerAffairs 3.7/5 from 1,095, and Transport Reviews two stars with 27 reviews, with the latter explicitly based on the last two years. BBB’s B grade and 186 three-year/79 last-year complaints are distinct from the 4.45/5 customer-review rating. E S’s October 8, 2026 BBB review alleges pickup on October 5 after a September 30–October 2 window and inadequate proactive updates. An August 31 BBB complaint alleges a $1,550 quote became more than $2,000. An August 18 complaint disputes a $199 retained cancellation fee after an $885 quote became $1,250, subsequent collections and an additional $200 chargeback-related amount; the customer disputes SGT’s double-booking explanation. Halyna’s August 13–14 ConsumerAffairs/Transport Reviews accounts describe the same cancellation/collections themes and a proposed refund allegedly conditioned on removing negative reviews; these are disputed accounts, not independent findings of manipulation or separate verified incidents. Yelp reviewer Mayura P, August 21, alleges a $1,450-to-$1,700 increase and a conditional $250 refund offer while also saying the car arrived on time without scratches. ConsumerAffairs’ headline star percentages do not reconcile with its displayed rating-filter counts; neither is used to calculate a new distribution. Filtered negative captures, repeated reviewer updates and Reddit posts cannot establish a company-wide failure rate. Source evidence reviewed October 16, 2026; the existing 77/100 score is historical and was not recalculated from this upload.