Quick answer
Nexus Auto Transport has an independent audit profile
Nexus Auto Transport currently scores 63/100 in Verify Car Carrier’s audit data and is classified as Show with Caution. Review the verified evidence, price terms, carrier assignment, pickup window, and cancellation policy before booking.
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Request a quote from the company you choose. Company contact and a shipment-specific quote come next—not an instant price.
How to use this audit
Read the evidence behind this broker
The score is a useful starting point, but price certainty, vehicle type, pickup urgency, and the quality of the assigned carrier matter too. Use the evidence below to verify the broker’s current profile before you request a quote.
Best fit by situation
When this broker may make sense
Nexus Auto Transport
63/100 · Show with Caution
- •11 years in business adds operating history
Broker-by-broker analysis
What the audited evidence says
Nexus Auto Transport
63/100 · Show with Caution · Audited September 19, 2026
Nexus Auto Transport scores 63/100 — Show with Caution — under our existing calibrated scoring formula. Active broker authority, an active bond, and substantial review history support legitimacy and reputation. Pricing flexibility, cancellation fees, and the sampled complaint evidence warrant caution. This is a public-source desk audit, not shipment testing; obtain the final rate, carrier details, and cancellation conditions in writing.
Authority and company record
FMCSA SAFER and MOTUS list NEXUS AT LLC in Schaumburg, Illinois under USDOT 2801954 and MC-933173 with active property-broker authority. The company website, phone, and address match that identity. MOTUS displays an active $75,000 BMC-84 bond from Amherst National Insurance Company, effective January 16, 2026, and a status reason of “Discontinued Revocation.” That status reason is not described here as a current revocation. The detail displays no cancellation date, which is not a separate assurance that no cancellation may be pending.
Reviews and customer experience
The direct BBB profile lists an A rating, accreditation since 2016, and a business start in 2015. This is an A, not an A+ rating. BBB reports 155 total complaints in the last three years and 94 complaints closed in the last 12 months; closure does not necessarily mean resolution. The independently checked Google knowledge panel shows 4.3 from 7,739 reviews, and the direct Trustpilot page shows 4.2 from 2,272 reviews. The formula credits review volume, recent activity, and cross-platform alignment. A Medium BBB complaint signal is an editorial assessment, not a complaint rate, because shipment totals are unavailable. The existing scoring model uses the Google rating as a proxy for communication, pickup, delivery, and repeat-use sentiment. Sampled reviews include successful deliveries; sampled BBB complaints allege price increases and pickup delays, with business responses. These are customer reports, not independently established findings about every shipment. Medium pricing and complaint-risk inputs are conservative editorial judgments.
Pricing and service fit
The published terms state that price and timing are estimates and are not guaranteed, and that a carrier may request a revised rate. The terms list a $75 dispatch fee if a customer cancels before a carrier is dispatched. They also state that when no carrier accepts the quoted price and the customer declines a revised rate, broker cancellation involves refunding applicable amounts and no charge. Customers should read the current terms and obtain the final rate and cancellation conditions in writing. Open, enclosed, urgent, luxury, and inoperable transport suitability remain unverified in this desk audit. No Strong route-fit values were awarded merely because a service is advertised. The category receives only the existing formula defaults for unknown lane strength and confidence; limited evidence is not a finding of poor route performance.
Transparency and brand signals
The Nexus Auto Transport website and contact details match the NEXUS AT LLC identity shown in official records. The working website, BBB accreditation, and observed business responses receive the existing rubric credit. Public contact details were checked for consistency, not tested for responsiveness. The score does not promise service quality or guarantee a shipment outcome.
Positive signals
- Active FMCSA property-broker authority and an active $75,000 BMC-84 bond filing.
- Google 4.3 from 7,739 reviews and Trustpilot 4.2 from 2,272 reviews.
- BBB A rating and accreditation, with a business start in 2015.
What to verify
- Published prices and timing are estimates; terms allow revised carrier rates.
- Customer cancellation before carrier dispatch can incur a $75 fee.
- BBB reports 155 total complaints in three years; complaint counts are not a failure rate.
Before you book
Get the terms in writing
Ask each broker for the total price, deposit and cancellation terms, pickup window, carrier information when assigned, cargo coverage, and how price changes are handled. A strong audit profile does not replace reading the agreement for your specific shipment.