The short answer
Rivalane has an independent audit profile
Rivalane currently scores 74/100 in Verify Car Carrier’s audit data and is classified as Historical audit — source review updated. Review the verified evidence, price terms, carrier assignment, pickup window, and cancellation policy before booking.
Start with the right kind of score
An audit score summarizes evidence. Customer ratings describe reviews. They use different scales and are not interchangeable.
Rivalane
Independent audit evidence
Audit score · out of 100
74 / 100
Historical audit — source review updated
Evidence dated August 17, 2026
View audit & evidence →How to read this: audit scores use a 100-point scale, not a customer-star scale or a shipment guarantee. Public customer ratings below are out of 5; BBB ratings use the source’s own scale. “Not established” means the available record does not establish that fact. Read the methodology.
The facts, side by side
Compare the available evidence
Audit scores, public ratings and company records are different signals—not a single ranking. Missing data does not establish a finding. Confirm current authority and written terms before booking.
| Evidence signal | Rivalane ZONE AUTO LLC |
|---|---|
| Independent audit score · /100 | 74 / 100 |
| Audit classification | Historical audit — source review updated |
| FMCSA authority | Active authority October 14, 2026 snapshot: authorized property broker, excluding household goods; current bond and assigned-carrier insurance require separate checks. |
| Years in Business | January 11, 2024 — business started (BBB) 2 completed years as of October 16, 2026. BBB separately lists incorporation on June 21, 2013; this is not proof the Rivalane brand operated since 2013. View business-history source ↗ |
| Home State | DE |
| Google customer rating · /5 | 5 / 5 · 29 reviews Site-owner-supplied figure for the transportation-service listing in Melville, New York; not independently verified live. Separate from the historical audit score. View Google source ↗ |
| BBB Rating | A · Accredited Accredited March 26, 2026. Zero customer reviews and zero complaints shown in saved pages; separate 12-month/three-year totals not displayed. The letter grade is not a customer star rating. View BBB source ↗ |
| Transport Reviews customer rating · /5 | Not established from supplied evidence |
| Yelp · /5 or platform status | 3.7 / 5 · 3 reviews Mixed accounts; the August 2025 complaint has no supplied resolution. Fourteen photos are not fourteen reviews. View Yelp source ↗ |
| Trustpilot · /5 or platform status | 4.3 / 5 · 10 reviews Small sample; includes a carrier account and indication of repeat reviewing. Not ten independently verified customer shipments. View Trustpilot source ↗ |
| ConsumerAffairs · /5 or platform status | Not established from supplied evidence |
| BBB customer reviews · /5 or platform status | Not established |
| BBB accreditation | Accredited |
| BBB complaints · last 12 months | Not established |
| BBB complaints · last 3 years | Not established |
| Evidence snapshot date | October 16, 2026 — recorded evidence, not a live check |
| Reddit · /5 or platform status | Anecdotes and disputed authenticity concerns No star rating. Separate supplied screenshots raise allegations; account ownership and company involvement are not established. View Reddit source ↗ |
| Pricing Style | No standardized label. Read pricing evidence |
| Price-change Risk | Not established |
| Best Fit | Not established |
| Service Fit | Service-specific fit not established |
| MC Number | MC-1608310 |
| USDOT Number | 4178374 |
| Profile links | Request a quote fromRivalane →Read full audit → |
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Request a quote from the company you choose. Company contact and a shipment-specific quote come next—not an instant price.
How to use this audit
Read the evidence behind this broker
The score is a useful starting point, but price certainty, vehicle type, pickup urgency, and the quality of the assigned carrier matter too. Use the evidence below to verify the broker’s current profile before you request a quote.
Best fit by situation
When this broker may make sense
Rivalane
Audit score: 74/100 · Historical audit — source review updated
- •2 years in business adds operating history
Broker-by-broker analysis
What the audited evidence says
Rivalane
Audit score: 74/100 · Historical audit — source review updated · Audited August 17, 2026
Rivalane is the documented DBA of an authorized property broker in the saved FMCSA record. That resolves the legal-name question but not the review-authenticity concerns or the outcome of the detailed Yelp complaint. Verify current authority, bond, carrier details and written terms before booking. The historical audit score should not be treated as a fresh endorsement based on these documents.
Read detailed findings · Authority, reviews, pricing & service
Authority and company record
The saved FMCSA SAFER snapshot, current as of October 14, 2026, explicitly identifies ZONE AUTO LLC with DBA RIVALANE, USDOT 4178374 and MC-1608310. It lists entity type BROKER, ACTIVE USDOT status, authorization as Broker of Property (Except Household Goods), and no out-of-service date. This supports the legal-name connection, not an endorsement of service quality. The January 11, 2024 MCS-150 filing date is not itself proof of when the business began. Current bond filings and pending cancellations were not included. The federal physical and mailing address is 4023 Kennett Pike, Wilmington, DE 19807. The saved BBB and Yelp profiles list 25 Melville Park Road, Suite 150, Melville, NY 11747. The documents do not explain whether these are registered versus operating offices or an address change. Ask Rivalane to identify the current operating office and contract/complaint address and document the distinction. This difference alone does not establish wrongdoing. The directory home state follows the federal address; it is not a service-coverage claim.
Reviews and customer experience
Google is reported as 5.0/5 from 29 reviews for the Rivalane transportation-service listing in Melville, New York. This figure was supplied by the site owner with a Google search link and was not independently checked live. The saved BBB profile shows an A rating and accreditation since March 26, 2026. Its customer-review page shows zero reviews, and its complaints page shows zero complaints; no separate 12-month and three-year totals are displayed. Trustpilot shows 4.3/5 from 10 reviews with a 100% five-star distribution. At least one account is a carrier reviewing its business relationship, and the page indicates repeat reviewing, so the total is not a verified count of distinct customer shipments. Yelp shows 3.7/5 from three reviews. These small, differently scoped samples are not combined into a customer average or new audit score. No supported Transport Reviews or ConsumerAffairs rating was provided in this update. Positive Trustpilot accounts describe communication, timely or early delivery, and vehicles arriving in good condition. The saved Reddit author describes an enclosed BMW shipment, an emailed discount and delivery without damage; this remains an unverified anecdote. A Yelp reviewer dated August 16, 2025 alleges a pickup three days late, missing driver information and no clear delivery date, and says they intended to file a stolen-vehicle report. The materials do not establish whether a report was filed, whether a theft occurred, or how the shipment ended. Hiring a carrier is normal brokerage activity and is not itself misconduct. Positive experiences do not resolve this specific complaint, and one complaint cannot establish a failure rate.
Pricing and service fit
No signed broker agreement, binding quote, deposit receipt or cancellation policy was supplied. A Reddit discount story does not establish standard discounts or a guaranteed final price. Ask for the full broker and carrier charges, deposit trigger, payment recipient, written approval for price changes, and cancellation/refund rules before paying. Confirm what happens if no carrier accepts the quote, pickup is delayed or a truck cancels. Obtain the assigned carrier’s identity, contact information and claim procedure. Company-written descriptions advertise nationwide open and enclosed transport and other vehicle-shipping services. This source review does not verify every route, equipment type, expedited pickup or specialty service. Confirm availability for the exact vehicle and dates with the assigned carrier. The federal record lists zero power units and inspections and no safety rating; for a broker, these are not proof of accident-free carrier operations. Check the actual carrier’s authority and insurance separately.
Transparency and brand signals
Supplied Reddit screenshots question a favorable post whose vehicle photo appears to match an overseas vehicle-sale listing. Other screenshots show customer-style unsolicited recommendations, including a message responding to a joke shipment request. These raise authenticity questions, but do not establish who controlled the accounts or whether Rivalane authorized them. A commenter disputes company responsibility; neither that denial nor the accusation is independently verified. The screenshots are not findings of fraud. Seek an attributable company response, supporting records and any marketing-agency explanation before reaching a conclusion.
Positive signals
- FMCSA explicitly connects Rivalane to Zone Auto LLC and shows property-broker authorization
- BBB A rating and accreditation in the supplied profile
- Positive shipment accounts in a small review sample
What to verify
- Unresolved review-authenticity allegations in supplied Reddit screenshots; company responsibility not established
- Detailed Yelp shipment complaint without a supplied resolution
- Federal and consumer-profile addresses need clarification
Before you book
Get the terms in writing
Ask each broker for the total price, deposit and cancellation terms, pickup window, carrier information when assigned, cargo coverage, and how price changes are handled. A strong audit profile does not replace reading the agreement for your specific shipment.
Frequently asked questions
What does Verify Car Carrier’s audit of Rivalane cover?
Independent audits cover authority, reputation, customer experience, pricing risk, service fit, company history, and source evidence.
Does Rivalane’s audit score guarantee a better shipment?
No. The score summarizes current audit evidence; it cannot guarantee a specific carrier, final price, pickup timing, or shipment outcome. Always confirm the written quote, carrier details, insurance, and cancellation terms before booking.