The short answer
RoadRunner Auto Transport has an independent audit profile
RoadRunner Auto Transport currently scores 70/100 in Verify Car Carrier’s audit data and is classified as Good Option. Review the verified evidence, price terms, carrier assignment, pickup window, and cancellation policy before booking.
Start with the right kind of score
An audit score summarizes evidence. Customer ratings describe reviews. They use different scales and are not interchangeable.
RoadRunner Auto Transport
Independent audit evidence
Audit score · out of 100
70 / 100
Good Option
Evidence dated August 17, 2026
View audit & evidence →How to read this: audit scores use a 100-point scale, not a customer-star scale or a shipment guarantee. Public customer ratings below are out of 5; BBB ratings use the source’s own scale. “Not established” means the available record does not establish that fact. Read the methodology.
The facts, side by side
Compare the available evidence
Audit scores, public ratings and company records are different signals—not a single ranking. Missing data does not establish a finding. Confirm current authority and written terms before booking.
| Evidence signal | RoadRunner Auto Transport AM FREIGHT OPERATIONS INC |
|---|---|
| Independent audit score · /100 | 70 / 100 |
| Audit classification | Good Option |
| FMCSA authority | Active authority The October 14, 2026 SAFER snapshot matches the existing broker exactly: AM FREIGHT OPERATIONS INC, DBA ROADRUNNER AUTO TRANSPORT, USDOT 3124544 / MC-89820. It lists SHIPPER/BROKER, ACTIVE USDOT registration, authorization as Broker of Property (Except Household Goods), and no out-of-service date. The same snapshot warns that carrier registration information and carrier VMT are outdated and gives an October 7, 2021 MCS-150 filing date. Active authority does not erase that warning or independently verify a current bond or assigned-carrier insurance. The Sherpa snapshot misplaced in this folder belongs to SHERPA AUTO TRANSPORT LLC, USDOT 4085166 / MC-1555035, and is excluded from RoadRunner authority evidence. Zero inspections or crashes in a broker record is not a carrier safety endorsement. |
| Years in Business | 8 years recorded in the audit |
| Home State | NY |
| Google customer rating · /5 | 4.1 / 5 · 8,647 reviews The supplied Google Search knowledge panel for RoadRunner at 15 Grumman Road West, Bethpage shows 4.1/5 from 8,647 Google reviews. This is a saved search capture, not a live Google check. Its ConsumerAffairs web-review snippet has a different count from the supplied direct ConsumerAffairs profile; those counts are not combined. View Google source ↗ |
| BBB Rating | A+ V2 Logistics headquarters/group profile, not an AM Freight-only complaint count: 141 complaints in three years, 16 in the last 12 months; 123 answered and 18 resolved. The linked RoadRunner Phoenix branch repeats the 141/16 complaint totals and 4.25/5 from 887 reviews, so these are not independent samples and must not be added together. V2 includes other transport brands. The Phoenix complaint capture contains no matching narratives; the headquarters capture supplies the complaint accounts. View BBB source ↗ |
| Transport Reviews customer rating · /5 | 5 / 5 · 135 reviewsView Transport Reviews source ↗ |
| Yelp · /5 or platform status | 1.7 / 5 · 118 reviewsView Yelp source ↗ |
| Trustpilot · /5 or platform status | 4.5 / 5 · 2,097 reviewsView Trustpilot source ↗ |
| ConsumerAffairs · /5 or platform status | 4.5 / 5 · 1,221 reviewsView ConsumerAffairs source ↗ |
| BBB customer reviews · /5 or platform status | 4.25 / 5 · 887 reviews V2 Logistics headquarters/group profile, not an AM Freight-only complaint count: 141 complaints in three years, 16 in the last 12 months; 123 answered and 18 resolved. The linked RoadRunner Phoenix branch repeats the 141/16 complaint totals and 4.25/5 from 887 reviews, so these are not independent samples and must not be added together. V2 includes other transport brands. The Phoenix complaint capture contains no matching narratives; the headquarters capture supplies the complaint accounts. View BBB customer reviews source ↗ |
| BBB accreditation | Not accredited |
| BBB complaints · last 12 months | 16 complaintsView BBB complaints ↗ |
| BBB complaints · last 3 years | 141 complaintsView BBB complaints ↗ |
| Evidence snapshot date | October 16, 2026 — recorded evidence, not a live check |
| Pricing Style | Mid-range |
| Price-change Risk | Medium |
| Best Fit | Balanced |
| Service Fit | Broadly balanced service profile; strong audited fits: open transport, enclosed transport, urgent pickup, and inoperable vehicles |
| MC Number | MC-89820 |
| USDOT Number | 3124544 |
| Profile links | Request a quote fromRoadRunner Auto Transport →Read full audit → |
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How to use this audit
Read the evidence behind this broker
The score is a useful starting point, but price certainty, vehicle type, pickup urgency, and the quality of the assigned carrier matter too. Use the evidence below to verify the broker’s current profile before you request a quote.
Best fit by situation
When this broker may make sense
RoadRunner Auto Transport
Audit score: 70/100 · Good Option
- •strong audited fits: open transport, enclosed transport, urgent pickup, and inoperable vehicles
- •8 years in business adds operating history
Broker-by-broker analysis
What the audited evidence says
RoadRunner Auto Transport
Audit score: 70/100 · Good Option · Audited August 17, 2026
The October 14, 2026 SAFER snapshot matches the existing broker exactly: AM FREIGHT OPERATIONS INC, DBA ROADRUNNER AUTO TRANSPORT, USDOT 3124544 / MC-89820. It lists SHIPPER/BROKER, ACTIVE USDOT registration, authorization as Broker of Property (Except Household Goods), and no out-of-service date. The same snapshot warns that carrier registration information and carrier VMT are outdated and gives an October 7, 2021 MCS-150 filing date. Active authority does not erase that warning or independently verify a current bond or assigned-carrier insurance. The Sherpa snapshot misplaced in this folder belongs to SHERPA AUTO TRANSPORT LLC, USDOT 4085166 / MC-1555035, and is excluded from RoadRunner authority evidence. Zero inspections or crashes in a broker record is not a carrier safety endorsement. Favorable saved averages include Trustpilot 4.5/5 from 2,097 reviews and ConsumerAffairs 4.5/5 from 1,221; BBB’s separate A+ business grade is not its 4.25/5 customer rating. Transport Reviews displays five stars and 135 reviews, explicitly describing its rating as based on the last two years, not an all-time shipment-success rate. Dan L’s September 10, 2026 RoadRunner BBB review praises dispatch communication and delivery; the company thanks him the next day. Steve’s August 30, 2025 Transport Reviews account praises the assigned Shaunessy Transport carrier’s professionalism and communication. On ConsumerAffairs, Richard’s October 1, 2026 account describes a flexible Saturday pickup and safe California-to-Wisconsin delivery. Paul’s October 9 account praises upfront pricing and pickup while still noting a missed ETA without an update. Yelp reviewer Steve N, July 14, 2026, reports no price surprises and excellent driver communication but acknowledges pickup was two days later than initially advised. These accounts show successful shipments without establishing that every schedule or price is guaranteed. The cross-platform spread is material: Google shows 4.1/5 from 8,647 reviews, whereas the Phoenix Yelp listing shows 1.7/5 from 118. The V2/linked-branch BBB totals are 141 complaints in three years and 16 in the last 12 months, not 282 and 32 and not a RoadRunner-only rate. A September 30, 2026 BBB and ConsumerAffairs account by Nègmawon alleges a $1,200 quote became $1,800 after waiting 12 days against an approximately 72-hour pickup expectation; this is the same account on two platforms, not two independently verified incidents. Karen H’s August 23 BBB review describes a missed pickup and difficulty reaching support. A July 27 V2 complaint specifically naming RoadRunner alleges a $1,385 price, written assurance against an increase, and a later $1,795 charge; it is marked resolved following the response and customer acceptance. A June 26 complaint raises door-lock damage and a dispute over repair estimates. Yelp reviewer Jill R, September 17, alleges window/paint damage and difficulty accessing $150 additional coverage; the capture does not establish liability or a final claim outcome. Transport Reviews includes an October 12 account alleging repeated price increases. Negative-filtered captures and anonymous Reddit anecdotes do not establish prevalence, and similar accounts across sources may overlap. Source evidence reviewed October 16, 2026; the existing 70/100 score is historical and was not recalculated from this upload.
Read detailed findings · Authority, reviews, pricing & service
Authority and company record
USDOT 3124544 · MC-89820. The October 14, 2026 SAFER snapshot matches the existing broker exactly: AM FREIGHT OPERATIONS INC, DBA ROADRUNNER AUTO TRANSPORT, USDOT 3124544 / MC-89820. It lists SHIPPER/BROKER, ACTIVE USDOT registration, authorization as Broker of Property (Except Household Goods), and no out-of-service date. The same snapshot warns that carrier registration information and carrier VMT are outdated and gives an October 7, 2021 MCS-150 filing date. Active authority does not erase that warning or independently verify a current bond or assigned-carrier insurance. The Sherpa snapshot misplaced in this folder belongs to SHERPA AUTO TRANSPORT LLC, USDOT 4085166 / MC-1555035, and is excluded from RoadRunner authority evidence. Zero inspections or crashes in a broker record is not a carrier safety endorsement. The matched SAFER record gives 15 Grumman Road West, Suite 1500, Bethpage, New York 11714 and (888) 777-2123; the Google and Trustpilot captures point to the same RoadRunner location and phone. BBB instead names V2 Logistics Corp. at that headquarters, lists Roadrunner Auto Transport and Road Runner Auto Transport as alternate names, and links a RoadRunner branch at 4411 South 40th Street, Suite D3, Phoenix. This supports a directory/brand association, not proof that V2 and AM Freight are the same legal registrant or that one succeeded the other. V2 lists a March 7, 2012 business start and incorporation, a December 16, 2011 BBB file opening, and no accreditation; the Phoenix branch file opened July 10, 2019. These group/branch dates are not transplanted into AM Freight’s business-start field. V2 also covers Hawaii, Alaska, Puerto Rico and Caribbean Car Transport; their customer accounts must not automatically be attributed to a RoadRunner mainland shipment. The Phoenix BBB source is https://www.bbb.org/us/az/phoenix/profile/auto-transportation/roadrunner-auto-transport-1126-1000062557. A broker’s zero-inspection record is not evidence of a carrier’s safety performance.
Reviews and customer experience
Google 4.1/5 from 8,647 reviews (The supplied Google Search knowledge panel for RoadRunner at 15 Grumman Road West, Bethpage shows 4.1/5 from 8,647 Google reviews. This is a saved search capture, not a live Google check. Its ConsumerAffairs web-review snippet has a different count from the supplied direct ConsumerAffairs profile; those counts are not combined.). Trustpilot 4.5/5 from 2,097 reviews. Yelp 1.7/5 from 118 reviews. Transport Reviews 5/5 with 135 reviews displayed on the supplied profile; its star rating uses the last two years. ConsumerAffairs 4.5/5 from 1,221 reviews. BBB business grade A+; customer reviews 4.25/5 from 887 reviews; not accredited. The cross-platform spread is material: Google shows 4.1/5 from 8,647 reviews, whereas the Phoenix Yelp listing shows 1.7/5 from 118. The V2/linked-branch BBB totals are 141 complaints in three years and 16 in the last 12 months, not 282 and 32 and not a RoadRunner-only rate. A September 30, 2026 BBB and ConsumerAffairs account by Nègmawon alleges a $1,200 quote became $1,800 after waiting 12 days against an approximately 72-hour pickup expectation; this is the same account on two platforms, not two independently verified incidents. Karen H’s August 23 BBB review describes a missed pickup and difficulty reaching support. A July 27 V2 complaint specifically naming RoadRunner alleges a $1,385 price, written assurance against an increase, and a later $1,795 charge; it is marked resolved following the response and customer acceptance. A June 26 complaint raises door-lock damage and a dispute over repair estimates. Yelp reviewer Jill R, September 17, alleges window/paint damage and difficulty accessing $150 additional coverage; the capture does not establish liability or a final claim outcome. Transport Reviews includes an October 12 account alleging repeated price increases. Negative-filtered captures and anonymous Reddit anecdotes do not establish prevalence, and similar accounts across sources may overlap. RoadRunner’s October 1, 2026 reply to Nègmawon apologizes, attributes the revised offer to demand and carrier availability, calls the rate increase optional, and says the customer could decline or cancel at no charge. Its August 24 reply to Karen acknowledges inadequate updates and apologizes. In the July 27 BBB price dispute, the July 28 business reply offers a partial goodwill refund; the customer explicitly accepts the resolution that day. The amount of that partial refund is not specified, so it is not represented as a full $410 reimbursement. In the June 26 damage exchange, the company first cites a two-repair-estimate requirement, then says it waived the requirement and approved the claim; BBB still labels the complaint answered, not resolved, and the capture does not prove payment. In a May 21 BBB reply about belongings and unloading, it says the cars exceeded the 100-pound/below-window allowance, waived a $100 dry-run fee and $135 post-dispatch cancellation fee, and processed a full refund. These are case-specific business statements, not a universal cancellation policy or independently verified payments. Trustpilot displays replies to 100% of negative reviews, typically within 24 hours; that is a platform response metric, not a finding that every complaint was settled. Favorable saved averages include Trustpilot 4.5/5 from 2,097 reviews and ConsumerAffairs 4.5/5 from 1,221; BBB’s separate A+ business grade is not its 4.25/5 customer rating. Transport Reviews displays five stars and 135 reviews, explicitly describing its rating as based on the last two years, not an all-time shipment-success rate. Dan L’s September 10, 2026 RoadRunner BBB review praises dispatch communication and delivery; the company thanks him the next day. Steve’s August 30, 2025 Transport Reviews account praises the assigned Shaunessy Transport carrier’s professionalism and communication. On ConsumerAffairs, Richard’s October 1, 2026 account describes a flexible Saturday pickup and safe California-to-Wisconsin delivery. Paul’s October 9 account praises upfront pricing and pickup while still noting a missed ETA without an update. Yelp reviewer Steve N, July 14, 2026, reports no price surprises and excellent driver communication but acknowledges pickup was two days later than initially advised. These accounts show successful shipments without establishing that every schedule or price is guaranteed. The cross-platform spread is material: Google shows 4.1/5 from 8,647 reviews, whereas the Phoenix Yelp listing shows 1.7/5 from 118. The V2/linked-branch BBB totals are 141 complaints in three years and 16 in the last 12 months, not 282 and 32 and not a RoadRunner-only rate. A September 30, 2026 BBB and ConsumerAffairs account by Nègmawon alleges a $1,200 quote became $1,800 after waiting 12 days against an approximately 72-hour pickup expectation; this is the same account on two platforms, not two independently verified incidents. Karen H’s August 23 BBB review describes a missed pickup and difficulty reaching support. A July 27 V2 complaint specifically naming RoadRunner alleges a $1,385 price, written assurance against an increase, and a later $1,795 charge; it is marked resolved following the response and customer acceptance. A June 26 complaint raises door-lock damage and a dispute over repair estimates. Yelp reviewer Jill R, September 17, alleges window/paint damage and difficulty accessing $150 additional coverage; the capture does not establish liability or a final claim outcome. Transport Reviews includes an October 12 account alleging repeated price increases. Negative-filtered captures and anonymous Reddit anecdotes do not establish prevalence, and similar accounts across sources may overlap. RoadRunner’s October 1, 2026 reply to Nègmawon apologizes, attributes the revised offer to demand and carrier availability, calls the rate increase optional, and says the customer could decline or cancel at no charge. Its August 24 reply to Karen acknowledges inadequate updates and apologizes. In the July 27 BBB price dispute, the July 28 business reply offers a partial goodwill refund; the customer explicitly accepts the resolution that day. The amount of that partial refund is not specified, so it is not represented as a full $410 reimbursement. In the June 26 damage exchange, the company first cites a two-repair-estimate requirement, then says it waived the requirement and approved the claim; BBB still labels the complaint answered, not resolved, and the capture does not prove payment. In a May 21 BBB reply about belongings and unloading, it says the cars exceeded the 100-pound/below-window allowance, waived a $100 dry-run fee and $135 post-dispatch cancellation fee, and processed a full refund. These are case-specific business statements, not a universal cancellation policy or independently verified payments. Trustpilot displays replies to 100% of negative reviews, typically within 24 hours; that is a platform response metric, not a finding that every complaint was settled. These are published accounts, not independently verified shipments. Similar stories across platforms may describe the same transaction.
Pricing and service fit
Get the contracting legal entity and USDOT/MC in writing rather than substituting V2’s name or the misplaced Sherpa record. Separate the initial estimate from the accepted carrier price and require written approval before any increase. Distinguish a ready date, an estimated pickup window and any genuinely guaranteed service, including its remedy. Obtain broker fee, carrier balance, charge timing, cancellation rules before and after dispatch, and any dry-run charge. Confirm the personal-property weight and storage limits before loading. Ask whether “tracking” provides live GPS or only shipment-status updates and obtain the actual carrier’s contact details and after-hours escalation route. Document vehicle condition on pickup/delivery inspection reports and photographs, and request written additional-coverage exclusions, reporting deadlines and repair-estimate requirements. Neither a review-site insurance description nor an A+ BBB grade substitutes for current carrier insurance or the signed shipment agreement. The supplied pages do not establish measured performance on every route or transport type. Confirm the actual carrier, pickup window, vehicle condition requirements and any terminal or ocean segment. Individual review prices are historical examples, not current lane quotes.
Transparency and brand signals
The matched SAFER record gives 15 Grumman Road West, Suite 1500, Bethpage, New York 11714 and (888) 777-2123; the Google and Trustpilot captures point to the same RoadRunner location and phone. BBB instead names V2 Logistics Corp. at that headquarters, lists Roadrunner Auto Transport and Road Runner Auto Transport as alternate names, and links a RoadRunner branch at 4411 South 40th Street, Suite D3, Phoenix. This supports a directory/brand association, not proof that V2 and AM Freight are the same legal registrant or that one succeeded the other. V2 lists a March 7, 2012 business start and incorporation, a December 16, 2011 BBB file opening, and no accreditation; the Phoenix branch file opened July 10, 2019. These group/branch dates are not transplanted into AM Freight’s business-start field. V2 also covers Hawaii, Alaska, Puerto Rico and Caribbean Car Transport; their customer accounts must not automatically be attributed to a RoadRunner mainland shipment. The Phoenix BBB source is https://www.bbb.org/us/az/phoenix/profile/auto-transportation/roadrunner-auto-transport-1126-1000062557. This update uses 21 user-supplied saved pages reviewed October 16, 2026, not live platform checks. Filtered negative pages overlap the main profiles and must not be added to their totals. Company replies are attributed claims; answered complaints are not necessarily resolved. The supplied Google Search knowledge panel for RoadRunner at 15 Grumman Road West, Bethpage shows 4.1/5 from 8,647 Google reviews. This is a saved search capture, not a live Google check. Its ConsumerAffairs web-review snippet has a different count from the supplied direct ConsumerAffairs profile; those counts are not combined. Source evidence reviewed October 16, 2026; the existing 70/100 score is historical and was not recalculated from this upload.
Positive signals
- Favorable saved averages include Trustpilot 4.5/5 from 2,097 reviews and ConsumerAffairs 4.5/5 from 1,221; BBB’s separate A+ business grade is not its 4.25/5 customer rating. Transport Reviews displays five stars and 135 reviews, explicitly describing its rating as based on the last two years, not an all-time shipment-success rate. Dan L’s September 10, 2026 RoadRunner BBB review praises dispatch communication and delivery; the company thanks him the next day. Steve’s August 30, 2025 Transport Reviews account praises the assigned Shaunessy Transport carrier’s professionalism and communication. On ConsumerAffairs, Richard’s October 1, 2026 account describes a flexible Saturday pickup and safe California-to-Wisconsin delivery. Paul’s October 9 account praises upfront pricing and pickup while still noting a missed ETA without an update. Yelp reviewer Steve N, July 14, 2026, reports no price surprises and excellent driver communication but acknowledges pickup was two days later than initially advised. These accounts show successful shipments without establishing that every schedule or price is guaranteed.
What to verify
- The cross-platform spread is material: Google shows 4.1/5 from 8,647 reviews, whereas the Phoenix Yelp listing shows 1.7/5 from 118. The V2/linked-branch BBB totals are 141 complaints in three years and 16 in the last 12 months, not 282 and 32 and not a RoadRunner-only rate. A September 30, 2026 BBB and ConsumerAffairs account by Nègmawon alleges a $1,200 quote became $1,800 after waiting 12 days against an approximately 72-hour pickup expectation; this is the same account on two platforms, not two independently verified incidents. Karen H’s August 23 BBB review describes a missed pickup and difficulty reaching support. A July 27 V2 complaint specifically naming RoadRunner alleges a $1,385 price, written assurance against an increase, and a later $1,795 charge; it is marked resolved following the response and customer acceptance. A June 26 complaint raises door-lock damage and a dispute over repair estimates. Yelp reviewer Jill R, September 17, alleges window/paint damage and difficulty accessing $150 additional coverage; the capture does not establish liability or a final claim outcome. Transport Reviews includes an October 12 account alleging repeated price increases. Negative-filtered captures and anonymous Reddit anecdotes do not establish prevalence, and similar accounts across sources may overlap.
Before you book
Get the terms in writing
Ask each broker for the total price, deposit and cancellation terms, pickup window, carrier information when assigned, cargo coverage, and how price changes are handled. A strong audit profile does not replace reading the agreement for your specific shipment.
Frequently asked questions
What does Verify Car Carrier’s audit of RoadRunner Auto Transport cover?
Independent audits cover authority, reputation, customer experience, pricing risk, service fit, company history, and source evidence.
Does RoadRunner Auto Transport’s audit score guarantee a better shipment?
No. The score summarizes current audit evidence; it cannot guarantee a specific carrier, final price, pickup timing, or shipment outcome. Always confirm the written quote, carrier details, insurance, and cancellation terms before booking.