RoadRunner Auto Transport vs SGT Auto Transport

The October 14, 2026 SAFER snapshot matches the existing broker exactly: AM FREIGHT OPERATIONS INC, DBA ROADRUNNER AUTO TRANSPORT, USDOT 3124544 / MC-89820. It lists SHIPPER/BROKER, ACTIVE USDOT registration, authorization as Broker of Property (Except Household Goods), and no out-of-service date. The same snapshot warns that carrier registration information and carrier VMT are outdated and gives an October 7, 2021 MCS-150 filing date. Active authority does not erase that warning or independently verify a current bond or assigned-carrier insurance. The Sherpa snapshot misplaced in this folder belongs to SHERPA AUTO TRANSPORT LLC, USDOT 4085166 / MC-1555035, and is excluded from RoadRunner authority evidence. Zero inspections or crashes in a broker record is not a carrier safety endorsement. Favorable saved averages include Trustpilot 4.5/5 from 2,097 reviews and ConsumerAffairs 4.5/5 from 1,221; BBB’s separate A+ business grade is not its 4.25/5 customer rating. Transport Reviews displays five stars and 135 reviews, explicitly describing its rating as based on the last two years, not an all-time shipment-success rate. Dan L’s September 10, 2026 RoadRunner BBB review praises dispatch communication and delivery; the company thanks him the next day. Steve’s August 30, 2025 Transport Reviews account praises the assigned Shaunessy Transport carrier’s professionalism and communication. On ConsumerAffairs, Richard’s October 1, 2026 account describes a flexible Saturday pickup and safe California-to-Wisconsin delivery. Paul’s October 9 account praises upfront pricing and pickup while still noting a missed ETA without an update. Yelp reviewer Steve N, July 14, 2026, reports no price surprises and excellent driver communication but acknowledges pickup was two days later than initially advised. These accounts show successful shipments without establishing that every schedule or price is guaranteed. The cross-platform spread is material: Google shows 4.1/5 from 8,647 reviews, whereas the Phoenix Yelp listing shows 1.7/5 from 118. The V2/linked-branch BBB totals are 141 complaints in three years and 16 in the last 12 months, not 282 and 32 and not a RoadRunner-only rate. A September 30, 2026 BBB and ConsumerAffairs account by Nègmawon alleges a $1,200 quote became $1,800 after waiting 12 days against an approximately 72-hour pickup expectation; this is the same account on two platforms, not two independently verified incidents. Karen H’s August 23 BBB review describes a missed pickup and difficulty reaching support. A July 27 V2 complaint specifically naming RoadRunner alleges a $1,385 price, written assurance against an increase, and a later $1,795 charge; it is marked resolved following the response and customer acceptance. A June 26 complaint raises door-lock damage and a dispute over repair estimates. Yelp reviewer Jill R, September 17, alleges window/paint damage and difficulty accessing $150 additional coverage; the capture does not establish liability or a final claim outcome. Transport Reviews includes an October 12 account alleging repeated price increases. Negative-filtered captures and anonymous Reddit anecdotes do not establish prevalence, and similar accounts across sources may overlap. Source evidence reviewed October 16, 2026; the existing 70/100 score is historical and was not recalculated from this upload.

The October 14, 2026 SAFER snapshot matches USDOT 2521690 / MC-873392, lists legal name SGT AUTO TRANSPORT, entity type BROKER, ACTIVE USDOT registration and authorization as Broker of Property (Except Household Goods), with no out-of-service date. Its physical and mailing address is 80 Orville Drive, Suite 100, Bohemia, New York 11716, with (864) 546-5038. The MCS-150 form-date field is blank; no formation date is inferred from it. This is broker authority, not proof that SGT operates the hauling truck, that a particular carrier is insured, or that live bond status has been checked. Zero power units, inspections and crashes in this broker snapshot are not a fleet safety rating. Google’s saved knowledge panel shows a high-volume 4.6/5 from 16,109 reviews, Trustpilot 4.3/5 from 1,639 and BBB customer reviews 4.45/5 from 1,226. Chanda B’s October 7, 2026 BBB account describes smooth coordination, pickup and delivery at the scheduled times and good pricing; SGT acknowledges the feedback October 8. Scott S, October 6, praises reasonable upfront pricing and communication. On Trustpilot, Nicole Nelson’s October 14 experience describes a stress-free first Florida-to-California shipment with professional drivers; SGT thanks her in its saved reply. Javonte’s October 8 experience describes efficient New York-to-Texas service and clear updates. ConsumerAffairs’ featured Olga review, March 22, 2025, says the quoted price was accurate and the transport took one day; Wayne’s March 11 featured review describes seamless pickup, delivery and driver communication. These are selected customer accounts, not guarantees. ConsumerAffairs reviewer Alyssa’s August 21, 2026 update says her cancellation fee was waived and improves her assessment despite canceling; this favorable follow-up must accompany the original fee complaint. Lower platform snapshots warrant attention alongside the stronger Google/BBB customer averages: Yelp 2.9/5 from 699 reviews, ConsumerAffairs 3.7/5 from 1,095, and Transport Reviews two stars with 27 reviews, with the latter explicitly based on the last two years. BBB’s B grade and 186 three-year/79 last-year complaints are distinct from the 4.45/5 customer-review rating. E S’s October 8, 2026 BBB review alleges pickup on October 5 after a September 30–October 2 window and inadequate proactive updates. An August 31 BBB complaint alleges a $1,550 quote became more than $2,000. An August 18 complaint disputes a $199 retained cancellation fee after an $885 quote became $1,250, subsequent collections and an additional $200 chargeback-related amount; the customer disputes SGT’s double-booking explanation. Halyna’s August 13–14 ConsumerAffairs/Transport Reviews accounts describe the same cancellation/collections themes and a proposed refund allegedly conditioned on removing negative reviews; these are disputed accounts, not independent findings of manipulation or separate verified incidents. Yelp reviewer Mayura P, August 21, alleges a $1,450-to-$1,700 increase and a conditional $250 refund offer while also saying the car arrived on time without scratches. ConsumerAffairs’ headline star percentages do not reconcile with its displayed rating-filter counts; neither is used to calculate a new distribution. Filtered negative captures, repeated reviewer updates and Reddit posts cannot establish a company-wide failure rate. Source evidence reviewed October 16, 2026; the existing 77/100 score is historical and was not recalculated from this upload.