RoadRunner Auto Transport vs US Star Trucking

The October 14, 2026 SAFER snapshot matches the existing broker exactly: AM FREIGHT OPERATIONS INC, DBA ROADRUNNER AUTO TRANSPORT, USDOT 3124544 / MC-89820. It lists SHIPPER/BROKER, ACTIVE USDOT registration, authorization as Broker of Property (Except Household Goods), and no out-of-service date. The same snapshot warns that carrier registration information and carrier VMT are outdated and gives an October 7, 2021 MCS-150 filing date. Active authority does not erase that warning or independently verify a current bond or assigned-carrier insurance. The Sherpa snapshot misplaced in this folder belongs to SHERPA AUTO TRANSPORT LLC, USDOT 4085166 / MC-1555035, and is excluded from RoadRunner authority evidence. Zero inspections or crashes in a broker record is not a carrier safety endorsement. Favorable saved averages include Trustpilot 4.5/5 from 2,097 reviews and ConsumerAffairs 4.5/5 from 1,221; BBB’s separate A+ business grade is not its 4.25/5 customer rating. Transport Reviews displays five stars and 135 reviews, explicitly describing its rating as based on the last two years, not an all-time shipment-success rate. Dan L’s September 10, 2026 RoadRunner BBB review praises dispatch communication and delivery; the company thanks him the next day. Steve’s August 30, 2025 Transport Reviews account praises the assigned Shaunessy Transport carrier’s professionalism and communication. On ConsumerAffairs, Richard’s October 1, 2026 account describes a flexible Saturday pickup and safe California-to-Wisconsin delivery. Paul’s October 9 account praises upfront pricing and pickup while still noting a missed ETA without an update. Yelp reviewer Steve N, July 14, 2026, reports no price surprises and excellent driver communication but acknowledges pickup was two days later than initially advised. These accounts show successful shipments without establishing that every schedule or price is guaranteed. The cross-platform spread is material: Google shows 4.1/5 from 8,647 reviews, whereas the Phoenix Yelp listing shows 1.7/5 from 118. The V2/linked-branch BBB totals are 141 complaints in three years and 16 in the last 12 months, not 282 and 32 and not a RoadRunner-only rate. A September 30, 2026 BBB and ConsumerAffairs account by Nègmawon alleges a $1,200 quote became $1,800 after waiting 12 days against an approximately 72-hour pickup expectation; this is the same account on two platforms, not two independently verified incidents. Karen H’s August 23 BBB review describes a missed pickup and difficulty reaching support. A July 27 V2 complaint specifically naming RoadRunner alleges a $1,385 price, written assurance against an increase, and a later $1,795 charge; it is marked resolved following the response and customer acceptance. A June 26 complaint raises door-lock damage and a dispute over repair estimates. Yelp reviewer Jill R, September 17, alleges window/paint damage and difficulty accessing $150 additional coverage; the capture does not establish liability or a final claim outcome. Transport Reviews includes an October 12 account alleging repeated price increases. Negative-filtered captures and anonymous Reddit anecdotes do not establish prevalence, and similar accounts across sources may overlap. Source evidence reviewed October 16, 2026; the existing 70/100 score is historical and was not recalculated from this upload.

The supplied SAFER snapshot reflects October 14, 2026 records. It identifies US STAR TRUCKING LLC, USDOT 3205543 / MC-206532, with entity type CARRIER/SHIPPER/BROKER, ACTIVE USDOT registration, no out-of-service date, and authorization as Broker of Property (Except Household Goods). The entity-type label does not establish authorized motor-carrier operations: the displayed operating authority is property-broker authority. Verify current Licensing & Insurance records, bond status and the assigned carrier separately. Positive BBB, Yelp, Trustpilot and Transport Reviews accounts describe helpful representatives, responsive communication, completed shipments and vehicles arriving safely, sometimes early. A July 19, 2026 BBB reviewer reports two Florida-to-California moves where the initial quote matched the final price. A July 20 BBB account describes a daughter’s vehicle arriving safely in Georgia ahead of schedule. A September 16 Trustpilot account reports delivery a day early. Transport Reviews includes a smooth Wisconsin-to-Wyoming move and a New Jersey-to-Virginia delivery reported within 24 hours after customer-requested date changes. These are individual, unverified accounts, not guarantees or independently measured service rates; Trustpilot’s review-integrity warning remains material even when describing favorable accounts. Critical accounts repeatedly allege substantial changes from initial pricing near pickup, unconfirmed or missed pickup windows, inconsistent updates and disputed cancellation or reservation fees. In the September 14, 2026 BBB complaint, the customer describes a signed $1,030 agreement and a replacement offer around $2,600, with no acceptable driver within the required dates. An August 25 BBB complainant describes $550 becoming $1,100 and delivery three days later than expected. A September 11 BBB complaint alleges a $1,900 total/$1,700 carrier balance became an $1,800 carrier demand, delayed delivery and a payment recipient different from the named carrier. Yelp includes a $720-to-$1,700 allegation, disputed vehicle-release payments, delays, damage and a load-board removal dispute. Trustpilot’s low-star capture includes serious theft/non-delivery and damage allegations. The supplied files contain no police reports, insurer determinations or court findings establishing those allegations or responsibility. BBB customer reviews are separate from formal complaints, cross-platform accounts can describe the same shipment, and filtered negative captures do not establish a dissatisfaction or loss rate. 50/100 — Limited Confidence. Provisional editorial assessment of the supplied October 2026 evidence, not a calculated six-category audit or an average of customer ratings. Active property-broker authorization and positive Google feedback are weighed against conflicting platform ratings, documented pricing disputes, BBB complaints and Trustpilot’s rating-withheld notice. No firsthand shipment test or live authority/bond verification was performed.