Quick answer
Broadway Auto Transport has an independent audit profile
Broadway Auto Transport currently scores 27/100 in VerifyCarCarrier’s audit data and is classified as Do Not Recommend. Review the verified evidence, price terms, carrier assignment, pickup window, and cancellation policy before booking.
How to use this audit
Read the evidence behind this broker
The score is a useful starting point, but price certainty, vehicle type, pickup urgency, and the quality of the assigned carrier matter too. Use the evidence below to verify the broker’s current profile before you request a quote.
Best fit by situation
When this broker may make sense
Broadway Auto Transport
27/100 · Do Not Recommend
- •Open Transport shipping is a stated overall fit
- •strong audited fits: open transport
- •10 years in business adds operating history
Broker-by-broker analysis
What the audited evidence says
Broadway Auto Transport
27/100 · Do Not Recommend · Audited August 17, 2026
This audit gives Broadway Auto Transport LLC a score of 27/100 — Do Not Recommend. Despite a strong Google reputation (4.8★, 1,736 reviews) and Trustpilot presence (4.5★, 152 reviews), FMCSA records show the company's authority is currently NOT AUTHORIZED under USDOT 3990000 / MC-1496533. Operating with a broker that lacks active FMCSA authority creates unresolved liability exposure for consumers. Compounding this: a BBB grade of C+ with no accreditation, a 1.9★ Yelp average across 36 reviews, and a 2024 TCPA class action lawsuit. The Google rating alone should not be the deciding factor here.
Authority and company record
Broadway Auto Transport LLC (USDOT 3990000 / MC-1496533) is registered in New York, NY at 1 Maiden Lane, 5th Floor. FMCSA SAFER records show its operating authority is currently NOT AUTHORIZED — meaning the company does not hold active federal authority to legally broker vehicle shipments at time of audit. The legal name and MC/DOT numbers are consistent across federal and public records. The company has a functional website, reachable phone line, and professional email. Business history spans approximately 10 years, with Forbes recognition in 2024 as one of the best NYC car shipping companies.
Reviews and customer experience
Broadway Auto Transport's review profile is sharply split across platforms. On Google (4.8★, 1,736 reviews) and Trustpilot (4.5★, 152 reviews) the company shows strong ratings with recent, consistent volume. On Yelp (1.9★, 36 reviews) the picture reverses — a concentrated cluster of negative accounts citing communication failures and pricing disputes. BBB carries a C+ grade with no accreditation. This divergence between Google/Trustpilot and Yelp is notable: it often reflects either selective review solicitation or a specific service segment generating disproportionate complaints. Positive reviews on Google and Trustpilot highlight responsive agents and smooth deliveries. Yelp accounts describe a different pattern: delayed pickups, post-booking price increases, and difficulty reaching agents after payment. The 2024 TCPA class action (Jamal v. Broadway Auto Transport LLC, SDNY 1:24-cv-06198) alleges unsolicited marketing contacts, adding another consumer-protection concern beyond the core service experience.
Pricing and service fit
Average service price of approximately 30 — around 32% below market rate. The below-market positioning may attract customers but is consistent with the bait-and-switch pricing complaints appearing on Yelp. Price change risk is assessed as medium given the mixed signal between high Google satisfaction and concentrated Yelp pricing complaints. Broadway Auto Transport covers all 48 contiguous states with door-to-door service. Open transport is their primary offering and strongest fit. Enclosed, urgent, and luxury vehicle options are listed but not specialty-focused. Route confidence is assessed as medium given the nationwide scope without specialized infrastructure.
Transparency and brand signals
Website is professional and functional. Forbes 2024 recognition adds credibility at first glance. However, the BBB C+ grade (not accredited), the Yelp rating, and the inactive FMCSA authority all undercut the polished brand presentation. Overall trust feel for this audit is low given the regulatory standing.
Positive signals
- 4.8★ Google rating across 1,736 reviews
- 4.5★ Trustpilot (152 reviews)
- Forbes: Best Car Shipping Companies NYC 2024
What to verify
- FMCSA authority status: NOT AUTHORIZED (USDOT 3990000)
- BBB grade C+ — not accredited
- Yelp 1.9★ across 36 reviews — significant complaint concentration
Before you book
Get the terms in writing
Ask each broker for the total price, deposit and cancellation terms, pickup window, carrier information when assigned, cargo coverage, and how price changes are handled. A strong audit profile does not replace reading the agreement for your specific shipment.