The short answer
Montway Auto Transport has an independent audit profile
Montway Auto Transport currently scores 75/100 in Verify Car Carrier’s audit data and is classified as Strong Recommended Option. Review the verified evidence, price terms, carrier assignment, pickup window, and cancellation policy before booking.
Start with the right kind of score
An audit score summarizes evidence. Customer ratings describe reviews. They use different scales and are not interchangeable.
Montway Auto Transport
Independent audit evidence
Audit score · out of 100
75 / 100
Strong Recommended Option
Evidence dated August 17, 2026
View audit & evidence →How to read this: audit scores use a 100-point scale, not a customer-star scale or a shipment guarantee. Public customer ratings below are out of 5; BBB ratings use the source’s own scale. “Not established” means the available record does not establish that fact. Read the methodology.
The facts, side by side
Compare the available evidence
Audit scores, public ratings and company records are different signals—not a single ranking. Missing data does not establish a finding. Confirm current authority and written terms before booking.
| Evidence signal | Montway Auto Transport MONTWAY LLC |
|---|---|
| Independent audit score · /100 | 75 / 100 |
| Audit classification | Strong Recommended Option |
| FMCSA authority | Active authority The supplied SAFER snapshot, reflecting October 14, 2026 records, matches USDOT 2239816 and MC-611862: MONTWAY LLC, DBA MONTWAY AUTO TRANSPORT, entity type SHIPPER/BROKER, ACTIVE USDOT registration and authorization as Broker of Property (Except Household Goods), with no out-of-service date. This is broker authority, not a carrier safety endorsement or a live bond, insurance or pending-cancellation check. Verify the actual hauling carrier separately. |
| Years in Business | June 1, 2006 — business started (BBB) 20 completed years as of October 16, 2026. View business-history source ↗ |
| Home State | IL |
| Google customer rating · /5 | Rating not established The supplied Google About this store page displays a 4.1/5 store rating from 1,111 reviews. Google says store ratings use customer reviews and other data from Google and/or partners; visible accounts include Shopper Approved reviews. This is an aggregated store-rating snapshot, not an established direct Google customer-review average. The direct Google rating and count are withheld; do not reuse the old profile count or add these reviews to other platforms. View Google source ↗ |
| BBB Rating | |
| Transport Reviews customer rating · /5 | 4 / 5 · 153 reviewsView Transport Reviews source ↗ |
| Yelp · /5 or platform status | 2.2 / 5 · 2,345 reviewsView Yelp source ↗ |
| Trustpilot · /5 or platform status | 3.2 / 5 · 2,082 reviewsView Trustpilot source ↗ |
| ConsumerAffairs · /5 or platform status | 4.6 / 5 · 5,409 reviewsView ConsumerAffairs source ↗ |
| BBB customer reviews · /5 or platform status | 4.05 / 5 · 861 reviewsView BBB customer reviews source ↗ |
| BBB accreditation | Accredited |
| BBB complaints · last 12 months | 111 complaintsView BBB complaints ↗ |
| BBB complaints · last 3 years | 283 complaintsView BBB complaints ↗ |
| Evidence snapshot date | October 16, 2026 — recorded evidence, not a live check |
| Pricing Style | Mid-range |
| Price-change Risk | Low |
| Best Fit | Balanced |
| Service Fit | Broadly balanced service profile; strong audited fits: open transport and urgent pickup |
| MC Number | MC-611862 |
| USDOT Number | 2239816 |
| Profile links | Request a quote fromMontway Auto Transport →Read full audit → |
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How to use this audit
Read the evidence behind this broker
The score is a useful starting point, but price certainty, vehicle type, pickup urgency, and the quality of the assigned carrier matter too. Use the evidence below to verify the broker’s current profile before you request a quote.
Best fit by situation
When this broker may make sense
Montway Auto Transport
Audit score: 75/100 · Strong Recommended Option
- •strong audited fits: open transport and urgent pickup
- •the audit records a low price-change risk signal
- •15 years in business adds operating history
Broker-by-broker analysis
What the audited evidence says
Montway Auto Transport
Audit score: 75/100 · Strong Recommended Option · Audited August 17, 2026
The supplied SAFER snapshot, reflecting October 14, 2026 records, matches USDOT 2239816 and MC-611862: MONTWAY LLC, DBA MONTWAY AUTO TRANSPORT, entity type SHIPPER/BROKER, ACTIVE USDOT registration and authorization as Broker of Property (Except Household Goods), with no out-of-service date. This is broker authority, not a carrier safety endorsement or a live bond, insurance or pending-cancellation check. Verify the actual hauling carrier separately. The supplied platform snapshots are mixed rather than uniformly favorable: ConsumerAffairs displays 4.6/5 from 5,409 reviews, BBB customer reviews 4.05/5 from 861, and Transport Reviews four stars with 153 reviews displayed and a last-two-years rating window. October 2026 BBB reviewers Raj S. and David B. praise competitive pricing, the driver, quick pickup and successful delivery; Montway thanks both in October 14 replies. A July 21 Yelp account by Josie describes reasonable pricing and an accommodating, responsive assigned driver who delivered the car intact a week after pickup, while also criticizing the broker’s scheduling and communication. These are individual published experiences, not independently verified shipments or measured route performance. Trustpilot displays 3.2/5 from 2,082 reviews and Yelp 2.2/5 from 2,345, materially below the ConsumerAffairs headline. BBB reports 283 complaints over three years, including 111 in the last 12 months; its status filters distinguish 250 answered from 33 resolved. A September 24 BBB complainant alleges a missed assignment timeline, a higher replacement price and incomplete cancellation refund. A September 24 Yelp reviewer alleges paying $3,229 for enclosed Porsche transport but receiving an undisclosed open-trailer segment and terminal storage, nearly three weeks of elapsed time and a disputed refund offer. An October 15 Trustpilot reviewer, Crystal Butler, alleges poor communication and an unexpected $200 request through Zelle. Another October 15 reviewer reports conflicting delivery estimates and extra charges for alleged low clearance but says the vehicle ultimately arrived undamaged. These allegations are not adjudicated findings; lower averages and selected negative captures do not establish the percentage of shipments with damage or delay. Duplicate Kay and Danielle entries in Transport Reviews must not be treated as independently verified incidents. Source evidence reviewed October 16, 2026; the existing 75/100 score is historical and was not recalculated from this upload.
Read detailed findings · Authority, reviews, pricing & service
Authority and company record
USDOT 2239816 · MC-611862. The supplied SAFER snapshot, reflecting October 14, 2026 records, matches USDOT 2239816 and MC-611862: MONTWAY LLC, DBA MONTWAY AUTO TRANSPORT, entity type SHIPPER/BROKER, ACTIVE USDOT registration and authorization as Broker of Property (Except Household Goods), with no out-of-service date. This is broker authority, not a carrier safety endorsement or a live bond, insurance or pending-cancellation check. Verify the actual hauling carrier separately. SAFER lists 425 N Martingale Road, Suite 550, Schaumburg, Illinois 60173, consistent with the supplied BBB and Yelp profiles. BBB lists Montway LLC as an alternate name, business start June 1, 2006, incorporation June 8, 2007, file opening August 29, 2007 and accreditation since September 1, 2007. Those dates describe separate events; the February 22, 2023 MCS-150 form date is not a founding date. The existing identity and audit score are retained, not recalculated from these customer stars. A broker’s zero-inspection record is not evidence of a carrier’s safety performance.
Reviews and customer experience
Google rating not established. The supplied Google About this store page displays a 4.1/5 store rating from 1,111 reviews. Google says store ratings use customer reviews and other data from Google and/or partners; visible accounts include Shopper Approved reviews. This is an aggregated store-rating snapshot, not an established direct Google customer-review average. The direct Google rating and count are withheld; do not reuse the old profile count or add these reviews to other platforms.. Trustpilot 3.2/5 from 2,082 reviews. Yelp 2.2/5 from 2345 reviews. Transport Reviews 4/5 with 153 reviews displayed on the supplied profile; its star rating uses the last two years. ConsumerAffairs 4.6/5 from 5,409 reviews. BBB business grade A+; customer reviews 4.05/5 from 861 reviews; accredited. Trustpilot displays 3.2/5 from 2,082 reviews and Yelp 2.2/5 from 2,345, materially below the ConsumerAffairs headline. BBB reports 283 complaints over three years, including 111 in the last 12 months; its status filters distinguish 250 answered from 33 resolved. A September 24 BBB complainant alleges a missed assignment timeline, a higher replacement price and incomplete cancellation refund. A September 24 Yelp reviewer alleges paying $3,229 for enclosed Porsche transport but receiving an undisclosed open-trailer segment and terminal storage, nearly three weeks of elapsed time and a disputed refund offer. An October 15 Trustpilot reviewer, Crystal Butler, alleges poor communication and an unexpected $200 request through Zelle. Another October 15 reviewer reports conflicting delivery estimates and extra charges for alleged low clearance but says the vehicle ultimately arrived undamaged. These allegations are not adjudicated findings; lower averages and selected negative captures do not establish the percentage of shipments with damage or delay. Duplicate Kay and Danielle entries in Transport Reviews must not be treated as independently verified incidents. In its September 28 BBB response to the cancellation complaint, Montway apologizes for an accounting backlog and says it processed the refund and would email confirmation; BBB marks that complaint answered, not customer-confirmed resolved. In the September 28 Yelp reply to the Porsche account, Montway says transfers between trucks and terminals are standard logistics, inspections occur at transfer points and booking emails disclose this; it invites further discussion but the saved reply does not establish a refund or settle the disputed open-versus-enclosed service. Its July 22 reply to Josie acknowledges communication fell short and says the feedback will be escalated. Replies to the October 15 Trustpilot driver/payment accounts apologize and say carrier compliance was notified and a note added to the carrier profile; the company calls such cases exceptions, but the supplied material does not independently establish that claimed frequency or repayment. An October 8 BBB response to Sam B.’s complaint about a 20-mile collection trip explains that drivers choose the closest safe and legal delivery point; the reviewer explicitly disputes the explanation. Business responses explain the company’s position, not independent findings. The supplied platform snapshots are mixed rather than uniformly favorable: ConsumerAffairs displays 4.6/5 from 5,409 reviews, BBB customer reviews 4.05/5 from 861, and Transport Reviews four stars with 153 reviews displayed and a last-two-years rating window. October 2026 BBB reviewers Raj S. and David B. praise competitive pricing, the driver, quick pickup and successful delivery; Montway thanks both in October 14 replies. A July 21 Yelp account by Josie describes reasonable pricing and an accommodating, responsive assigned driver who delivered the car intact a week after pickup, while also criticizing the broker’s scheduling and communication. These are individual published experiences, not independently verified shipments or measured route performance. Trustpilot displays 3.2/5 from 2,082 reviews and Yelp 2.2/5 from 2,345, materially below the ConsumerAffairs headline. BBB reports 283 complaints over three years, including 111 in the last 12 months; its status filters distinguish 250 answered from 33 resolved. A September 24 BBB complainant alleges a missed assignment timeline, a higher replacement price and incomplete cancellation refund. A September 24 Yelp reviewer alleges paying $3,229 for enclosed Porsche transport but receiving an undisclosed open-trailer segment and terminal storage, nearly three weeks of elapsed time and a disputed refund offer. An October 15 Trustpilot reviewer, Crystal Butler, alleges poor communication and an unexpected $200 request through Zelle. Another October 15 reviewer reports conflicting delivery estimates and extra charges for alleged low clearance but says the vehicle ultimately arrived undamaged. These allegations are not adjudicated findings; lower averages and selected negative captures do not establish the percentage of shipments with damage or delay. Duplicate Kay and Danielle entries in Transport Reviews must not be treated as independently verified incidents. In its September 28 BBB response to the cancellation complaint, Montway apologizes for an accounting backlog and says it processed the refund and would email confirmation; BBB marks that complaint answered, not customer-confirmed resolved. In the September 28 Yelp reply to the Porsche account, Montway says transfers between trucks and terminals are standard logistics, inspections occur at transfer points and booking emails disclose this; it invites further discussion but the saved reply does not establish a refund or settle the disputed open-versus-enclosed service. Its July 22 reply to Josie acknowledges communication fell short and says the feedback will be escalated. Replies to the October 15 Trustpilot driver/payment accounts apologize and say carrier compliance was notified and a note added to the carrier profile; the company calls such cases exceptions, but the supplied material does not independently establish that claimed frequency or repayment. An October 8 BBB response to Sam B.’s complaint about a 20-mile collection trip explains that drivers choose the closest safe and legal delivery point; the reviewer explicitly disputes the explanation. Business responses explain the company’s position, not independent findings. These are published accounts, not independently verified shipments. Similar stories across platforms may describe the same transaction.
Pricing and service fit
Before booking, distinguish the broker payment, carrier balance, cash-discount and full-card price, and establish the recipient and authorization rules for any additional charge. The saved BBB profile publishes cancellation terms: written email cancellation to info@montway.com, no fee before carrier dispatch and a stated 48-business-hour refund-processing period; after dispatch, the partial payment on discounted-cash orders is described as nonrefundable, while regular-price full-payment orders are described as subject to $249 with the balance refunded. This is a saved published policy, not a complete signed agreement or proof it governs every marketplace order. A Transport Reviews reply refers to a True Price Guarantee valid for 30 days after booking; obtain its current scope and exclusions in writing. Specify enclosed service for every segment, terminal transfers and storage consent, pickup versus delivery guarantees, and the remedy for a missed window. Door-to-door does not necessarily mean the driveway. For damage, retain dated photographs and both inspection reports, obtain the carrier’s insurance and claims contact, and clarify broker mediation requirements and deadlines. Historical customer prices are not current lane quotes. The supplied pages do not establish measured performance on every route or transport type. Confirm the actual carrier, pickup window, vehicle condition requirements and any terminal or ocean segment. Individual review prices are historical examples, not current lane quotes.
Transparency and brand signals
SAFER lists 425 N Martingale Road, Suite 550, Schaumburg, Illinois 60173, consistent with the supplied BBB and Yelp profiles. BBB lists Montway LLC as an alternate name, business start June 1, 2006, incorporation June 8, 2007, file opening August 29, 2007 and accreditation since September 1, 2007. Those dates describe separate events; the February 22, 2023 MCS-150 form date is not a founding date. The existing identity and audit score are retained, not recalculated from these customer stars. This update uses 16 user-supplied saved pages reviewed October 16, 2026, not live platform checks. Filtered negative pages overlap the main profiles and must not be added to their totals. Company replies are attributed claims; answered complaints are not necessarily resolved. The supplied Google About this store page displays a 4.1/5 store rating from 1,111 reviews. Google says store ratings use customer reviews and other data from Google and/or partners; visible accounts include Shopper Approved reviews. This is an aggregated store-rating snapshot, not an established direct Google customer-review average. The direct Google rating and count are withheld; do not reuse the old profile count or add these reviews to other platforms. Source evidence reviewed October 16, 2026; the existing 75/100 score is historical and was not recalculated from this upload.
Positive signals
- The supplied platform snapshots are mixed rather than uniformly favorable: ConsumerAffairs displays 4.6/5 from 5,409 reviews, BBB customer reviews 4.05/5 from 861, and Transport Reviews four stars with 153 reviews displayed and a last-two-years rating window. October 2026 BBB reviewers Raj S. and David B. praise competitive pricing, the driver, quick pickup and successful delivery; Montway thanks both in October 14 replies. A July 21 Yelp account by Josie describes reasonable pricing and an accommodating, responsive assigned driver who delivered the car intact a week after pickup, while also criticizing the broker’s scheduling and communication. These are individual published experiences, not independently verified shipments or measured route performance.
What to verify
- Trustpilot displays 3.2/5 from 2,082 reviews and Yelp 2.2/5 from 2,345, materially below the ConsumerAffairs headline. BBB reports 283 complaints over three years, including 111 in the last 12 months; its status filters distinguish 250 answered from 33 resolved. A September 24 BBB complainant alleges a missed assignment timeline, a higher replacement price and incomplete cancellation refund. A September 24 Yelp reviewer alleges paying $3,229 for enclosed Porsche transport but receiving an undisclosed open-trailer segment and terminal storage, nearly three weeks of elapsed time and a disputed refund offer. An October 15 Trustpilot reviewer, Crystal Butler, alleges poor communication and an unexpected $200 request through Zelle. Another October 15 reviewer reports conflicting delivery estimates and extra charges for alleged low clearance but says the vehicle ultimately arrived undamaged. These allegations are not adjudicated findings; lower averages and selected negative captures do not establish the percentage of shipments with damage or delay. Duplicate Kay and Danielle entries in Transport Reviews must not be treated as independently verified incidents.
Before you book
Get the terms in writing
Ask each broker for the total price, deposit and cancellation terms, pickup window, carrier information when assigned, cargo coverage, and how price changes are handled. A strong audit profile does not replace reading the agreement for your specific shipment.
Frequently asked questions
What does Verify Car Carrier’s audit of Montway Auto Transport cover?
Independent audits cover authority, reputation, customer experience, pricing risk, service fit, company history, and source evidence.
Does Montway Auto Transport’s audit score guarantee a better shipment?
No. The score summarizes current audit evidence; it cannot guarantee a specific carrier, final price, pickup timing, or shipment outcome. Always confirm the written quote, carrier details, insurance, and cancellation terms before booking.